workshop rising expectation
rising expectation: using benchmarking and feedback to deliver an excellent student experience in difficult times. Christine Willoughby, Dilys Young and Sharon Lewandowski, Northumbria University Library
changing sector: fees, competition, KIS (Key Information Sets), keeping ahead of students.
priorities: external environment, university strategy and priorities, data
gathering feedback: user satisfaction survey (SCONUL, LIBQUAL), ongoing feedback, course committee/library committee, external accreditation.
GAP analysis: what you want/what you get
feedback loop since...
performance indicators comparison with others
access control system occupancy
library survey + THE survey
need to sell your vision: how good we are, keep it clear and simple, consider your institution.
case study exercise: scenario problem with reading list in humanities
put on VLE measure stats, qual assessment, less reservation. Get one on reference. reading list management software. talk to academics, course pack, pilot with a few classes, control groups that you can compare
Conclusion: a great workshop with interesting scenarios, also good quality printed material given (which I very much hope will be on the CILIP ARLG Conference webpage)
changing sector: fees, competition, KIS (Key Information Sets), keeping ahead of students.
priorities: external environment, university strategy and priorities, data
gathering feedback: user satisfaction survey (SCONUL, LIBQUAL), ongoing feedback, course committee/library committee, external accreditation.
GAP analysis: what you want/what you get
feedback loop since...
performance indicators comparison with others
access control system occupancy
library survey + THE survey
need to sell your vision: how good we are, keep it clear and simple, consider your institution.
case study exercise: scenario problem with reading list in humanities
put on VLE measure stats, qual assessment, less reservation. Get one on reference. reading list management software. talk to academics, course pack, pilot with a few classes, control groups that you can compare
Conclusion: a great workshop with interesting scenarios, also good quality printed material given (which I very much hope will be on the CILIP ARLG Conference webpage)
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